THE pt GROUP Physical Therapy and Occupational Therapy

Our Mission
"To provide quality, specialized, and individualized physical therapy services efficiently and cost-effectively."

Our Plan
Commitment to Continuous Quality Improvement through:

Employee Participation and Involvement
Client Compliance
Customer Satisfaction
Outcomes Management
Ongoing Education
State-of-the-art Technology

Our Goal
To exceed our customers' expectations, resulting in TOTAL QUALITY SATISFACTION.

Founder, Dale J. Cordial, PT

THE pt GROUP^SM gives over 29 Years of Hands on Care
Playing the game of health care has become increasingly difficult in the last decade. The rules are constantly changing and the playing field is never the same. But one western Pennsylvania health care provider is proving that you can stay in the game and sometimes even win.

THE pt GROUP, led by founder Dale J. Cordial, PT, provides acute physical therapy for work, motor vehicle, sports, general orthopedic injuries and neurological/balance disorders. Cordial says the secret to his company's success is simply "giving a very high level of care at a reasonable cost." In 2007, the company celebrated its 29th year in business.

THE pt GROUP, besides acute physical therapy, has developed Work Recovery Centers, Physical Therapy For Women, and Balance Therapy. The company employs nearly 100 people at 20 locations in Allegheny, Armstrong, Indiana, and Westmoreland counties.

"In the last 29 years, the healthcare field has really changed." Cordial says. "We are very proud of the fact that in a market of managed care, we have not had to change the quality of our care. We have continued to get more efficient so that we can maintain our standards without having to change our clinical philosophy in any way."
For complete story of THE pt GROUP^SM

Practice Management Services
THE pt GROUP^SM provides comprehensive management services to its clinical offices, thus enhancing the efficiency and cost-effectiveness of the clinical practice sites. The philosophy is to aid in the development of practice systems, thereby assisting private practice health care providers in delivering high quality health care. This is accomplished by combining the latest technological advances along with economies of scale and cost- efficient clinic operations. We advocate an environment that provides personalized professional service for all clients at a reasonable cost. THE pt GROUP^SM further is dedicated to maintaining a stable staff and to continuing efforts of motivation, education, and teamwork.

THE pt GROUP^SMPhysical Therapy, 520 Pellis Road, Greensburg, PA

In order to measure and monitor the satisfaction levels of its customers,
THE pt GROUP^SM advocates the ongoing collection of data relating to the personal impressions and experiences of external customers, specifically clients and physicians, as well as from its internal customers or employees.

The client satisfaction survey process is initiated by the clinical staff members who provide the data collection instruments to clients after they have had an opportunity to experience the rehabilitation services and treatments. On completion, the surveys are returned to the Continuous Quality Improvement Department for initial screening by the Director. Identified opportunities for improvement are immediately communicated to the appropriate Physical Therapist/Office Manager, and individual client follow up via telephone may be implemented, as necessary. Particular issues, including constructive feedback and favorable remarks, are shared with the involved staff members. Periodically, results of client satisfaction surveys are published in the practice's newsletters, including both the statistical results and the narrative comments. Our practice has consistently achieved an overall client satisfaction score exceeding 4.75 on a scale of 1 to 5, with 1 being the lowest possible score and 5 representing the best score.

In terms of assessing the staff's satisfaction with employment, periodic internal customer surveys are developed, administered, and analyzed through the Continuous Quality Improvement Department. Suggestions are thoughtfully considered by the administrative team who offers appropriate recommendations for positive change to the executive officers/partners.

In summary, THE pt GROUP^SM recognizes the value of its customers' perceptions and opinions and remains committed to achieving the primary goal of total quality satisfaction.

Read some comments from THE pt GROUP's patients/clients describing the care they received.

Dale J. Cordial, PT
President/Managing Member
University of Pittsburgh, 1977, B.S. Physical Therapy

Robert E. Brett, PT
Vice President
McKeesport Office, Office Manager
Old Dominion University, 1987, B.S. Physical Therapy
Robert Morris College, 1975, Business Administration

Steven J. Teitel, PT
Irwin, Jeannette, Harrison City Offices, Office Manager
University of Pittsburgh, 1977, B.S. Physical Therapy

Joseph R. Chrillo, MS, PT
Murrysville, Apollo Offices, Office Manager
University of Pittsburgh, 1977, Masters in Physical Therapy/Orthopedic
University of Pittsburgh, 1972, B.S. Physical Therapy

Kristen M. Tompkins-Sepesky, MPT
Greensburg (Pellis Rd & West), Office Manager
Duquesne University, 1993, Masters in Physical Therapy
Washington & Jefferson College, 1990, B.A. Biology

Mary Laughlin Rectenwald, MA, ATC, PT
Derry Office, Office Manager
Louisiana State University, 1994, B.S. Physical Therapy
Northeast Missouri State University, 1986, Masters in Physical Education
Indiana University of PA, 1985, B.S. Health & Physical Education

Julie L. Tropeck, DPT
Uptown Pittsburgh, Moon Township Offices, Office Manager
Nova Southeastern University, 2004, Doctor of Physical Therapy
Nova Southeastern University, 2002, Masters in Physical Therapy
Washington & Jefferson College, 2000, BA

Brian Orowitz, DPT, MS, ATC
Lower Burrell Office, Office Manager
Slippery Rock University of PA, 2003, Doctor of Physical Therapy
Slippery Rock University of PA, 1997, BS in Health Science/Athletic Training

Jennifer R. McDowell, DPT
Latrobe and Ligonier Offices, Office Manager
Shenandoah University, 2006, Doctor of Physical Therapy
Shenandoah University, 2000, Masters in Physical Therapy
Slippery Rock University, 1996, B.S. in Community Health/Exercise Science

Lauren L. Mazzei, MPT
Harrison City, Office Manager
Duquesne University, 2000, Masters in Physical Therapy
International College, 1995, B.S. Management Health Administration

Cory Birckbichler, DPT, CSCS
Penn Hills Office, Office Manager
Slippery Rock University of PA, 2002, Doctor of Physical Therapy
Slippery Rock University of PA, 1999, BS in Exercise Science

Jack McCrory, DPT
Chatham College, 2006, Doctor of Physical Therapy
West Virginia University, 2004, BS Exercise Physiology

Craig A. McClintock, MPT
Mt. Pleasant Office, Office Manager
Gannon University, 2000, Masters in Physical Therapy
Gannon University, 1998, BS in Biology

Ann Nescot, MS, PT
Jeannette Office, Office Manager
University of Pittsburgh, 1993, Masters in Physical Therapy
University of Pittsburgh, 1984, BS

Debra Manzi, MPT
Monroeville Office, Office Manager
Duquesne University, 2000, Masters in Physical Therapy
Duquesne University, 1999, BS in Health Science

Allan Brown, DPT
McKeesport Office
Chatham College, 2006, Doctor of Physical Therapy
Bethany College, 2004, BS

Kathy Lash, MPT
Downtown Pittsburgh Office
University of Pittsburgh, 1984, Masters in Physical Therapy

Brad Bell, DPT
Greensburg (Pellis Rd & West)
Slippery Rock University, 2007, Doctor of Physical Therapy
Pennsylvania State University, 2007, BS in Biology